Shipping Policy for Digi Farm Factory and Technologies OPC Private Limited

Effective Date: [29-08-2024]

At Digi Farm Factory and Technologies OPC Private Limited, we strive to provide fast, safe, and reliable shipping services to ensure that your orders reach you in the best condition and in a timely manner. This Shipping Policy outlines the shipping methods, costs, delivery times, and other relevant details for your orders.

1. Order Processing

1.1 Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and public holidays) after you place your order. You will receive a confirmation email with your order details once your order has been processed.
• Orders placed on weekends or public holidays will be processed on the next business day.

1.2 Changes to Order:

• Once an order has been placed, you cannot make any changes to it. If you need to cancel your order, please refer to our Cancellation Policy.

2. Shipping Methods and Delivery Times

2.1 Domestic Shipping (Within India):

• Standard Shipping: Delivery typically takes 5-7 business days, depending on your location.
• Expedited Shipping: Delivery typically takes 2-3 business days, depending on your location.

2.2 International Shipping:

• We offer shipping to selected international destinations. Delivery times may vary depending on the destination country:
• Standard International Shipping: Delivery typically takes 7-14 business days.
• Expedited International Shipping: Delivery typically takes 4-7 business days.

2.3 Shipping Delays:

• While we strive to deliver your orders within the estimated delivery timeframes, please note that delivery times may vary due to unforeseen circumstances such as weather conditions, customs clearance delays, or other external factors beyond our control.
• If there is a significant delay in the delivery of your order, we will notify you via email or phone.

3. Shipping Costs

3.1 Domestic Shipping Costs:

• Shipping costs for domestic orders are calculated based on the weight and size of the package and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase.

3.2 International Shipping Costs:

• International shipping costs are calculated based on the destination country, weight, and size of the package. Additional customs duties, taxes, and fees may apply depending on the destination country. These additional charges are the responsibility of the customer and will not be covered by Digi Farm Factory and Technologies OPC Private Limited.

3.3 Free Shipping Promotions:

• From time to time, we may offer free shipping promotions for orders over a certain amount. These promotions are subject to specific terms and conditions and are applicable only to eligible orders.

4. Order Tracking

4.1 Tracking Information:

• Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment on our website or the carrier’s website.

4.2 Tracking Status:

• It may take up to 24 hours for the tracking information to be updated on the carrier’s website. If you have not received your tracking number or are unable to track your order, please contact our customer service team for assistance.

5. Delivery Issues

5.1 Lost or Stolen Packages:

• If you suspect that your package has been lost or stolen, please contact our customer service team immediately. We will work with the carrier to resolve the issue and may offer a replacement or refund, depending on the circumstances.

5.2 Damaged Packages:

• If your order arrives damaged, please take clear photos of the damaged packaging and products and contact us within 48 hours of delivery. We will assess the damage and provide a replacement or refund as deemed appropriate.

5.3 Incorrect Address:

• It is the responsibility of the customer to provide the correct shipping address at the time of purchase. If you provide an incorrect address, we are not responsible for any delays or non-delivery of your order. In such cases, additional shipping charges may apply to reship the order to the correct address.

6. International Shipping and Customs

6.1 Customs and Duties:

• For international orders, customs duties, taxes, and other fees may apply depending on the destination country. These additional charges are the responsibility of the customer and are not included in the product price or shipping charges.

6.2 Customs Clearance Delays:

• Customs clearance procedures may cause delays beyond the original delivery estimates. Digi Farm Factory and Technologies OPC Private Limited is not responsible for any delays caused by customs clearance.

6.3 Compliance with Local Laws:

• Customers are responsible for ensuring that the products they order comply with the import regulations of their country. We are not liable for any customs issues, confiscations, or delays due to local import laws.

7. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes to this policy will be posted on this page. Your continued use of our website and services following any changes constitutes your acceptance of the revised Shipping Policy.